Why is my phone out of compliance?

Why Is My Phone Out of Compliance?

Overview

If you receive an email stating:

Hello,
Your device is noncompliant with CalGiant Mobile Device Management policies.
Please contact helpdesk@calgiant.com as soon as possible.

This means your device does not meet CalGiant security policies and needs to be updated to regain compliance.

Symptoms

• Email notification about noncompliance.
• Unable to access company resources due to Conditional Access restrictions.
• Compliance check in Company Portal shows a red exclamation mark.

Cause

• Missing or inactive Active Shield (Better Mobile Security) protection.
• Device security threshold set to Medium instead of Low.
• Cached unsafe Wi-Fi networks affecting compliance status.

Resolution

Step 1: Open Company Portal

• Locate and open the Comp Portal app on your device.
  (See screenshot below)
  !Company Portal App

Step 2: Check Notifications

• Tap Notifications at the bottom of the screen.
• Look for any compliance alerts (red exclamation mark).
  !Notifications Screen

Step 3: Retry Compliance Scan

• Tap the notification and click Retry to recheck compliance.
  !Retry Button

Step 4: Activate Active Shield

• Open the Active Shield app from your device.
  !Active Shield App
• Ensure the device status shows Safe and the threshold is Low.
• If the threshold is Medium, disconnect from Wi-Fi and restart the phone.
• After restart, open Active Shield and tap Scan Again.
  !Active Shield Scan

Step 5: Recheck Compliance in Company Portal

• Return to Company Portal and tap Retry to confirm compliance.

Additional Notes

• Compliance requires Active Shield to report Low risk.
• If the scan does not update immediately, wait 15–30 minutes and retry.
• For persistent issues, contact IT at helpdesk@calgiant.com or ext. 777 (831-786-7477).