Medius SSO Not Working

Medius SSO Not Working When Working Remotely

Overview

Users may experience issues signing in to Medius SSO while working remotely. The login screen may not display the Single Sign-On (SSO) option, and attempts to log in via the Office 365 app portal may fail. This issue is often related to browser caching or incorrect login URLs.

Symptoms

• SSO option does not appear on the Medius login page.
• Login attempts via portal.office.com fail.
• No error messages are displayed, but authentication does not complete.
• Password reset attempts may indicate the account does not exist.

Cause

• Browser cache or cookies may interfere with SSO authentication.
• Incorrect login URL used (Office 365 app list instead of direct Medius link).
• Network or VPN connectivity issues when working remotely.

Resolution

Step 1: Clear Browser Cache

• Delete browser history, cookies, and cached data.
• Restart the browser and try again.

Step 2: Use Private/Incognito Mode

• Open a private/incognito window in your browser.
• Navigate to the Medius login page:

  https://cloud.mediusflow.com/calgiant/
  

Step 3: Use Direct Login URL

• If SSO does not appear, try the direct login link:

  https://cloud.mediusflow.com/calgiant/Account/LogOn?returnUrl=%2fcalgiant%2f
  

Step 4: Confirm VPN Connection

• If working remotely, ensure you are connected to the company VPN before attempting login.

Step 5: Test Credentials

• Use your standard company username and password.
• If password reset fails, confirm your account details with IT.

Additional Notes

• Accessing Medius from the Office 365 app list may not work; use the direct link instead.
• If the issue persists, contact IT at helpdesk@calgiant.com or ext. 777 (831-786-7477).
• Emergency contacts:
  • Fabian Hernandez: (831) 227-4598
  • Ryan Berenji: (831) 320-3487
  • John Roberts: (831) 419-7692