International Travel and Account Access

Please be advised that due to security protocols, your account will be temporarily blocked if our system detects international access. This measure is in place to protect your account from unauthorized access and potential fraudulent activity.

To prevent any disruption to your service while traveling internationally, you MUST submit a helpdesk ticket requesting a travel exception.

In your helpdesk ticket, please include the following essential information:

• Destination(s): The country or countries you will be traveling to.
• Layovers: Any countries where you will have layovers or connecting flights.
• Travel Dates: The exact dates you will be departing and returning to your home country (or the duration you will be out of the country).

Submitting this information in advance will allow us to temporarily adjust security settings for your account, ensuring uninterrupted access during your international travel. Failure to notify us may result in your account being blocked, requiring you to contact the helpdesk from abroad to regain access.

We appreciate your cooperation in helping us maintain the security of your account.