Outlook Keeps Asking for Password

Applies To: Microsoft Outlook

Symptoms

• Outlook repeatedly prompts for your password.
• Outlook signs you out unexpectedly.
• Email stops syncing.

Resolution

Step 1: Verify Password

1. Open Outlook on the Web.
2. Sign in with your company account.
3. Confirm that your password works.

Step 2: Restart Outlook

1. Close Outlook completely.
2. Reopen Outlook.
3. Sign in again if prompted.

Step 3: Restart Your Computer

1. Save your work.
2. Restart your computer.
3. Open Outlook again.

Step 4: Verify Email Sync

1. Send yourself a test email.
2. Confirm that new messages are arriving.

Contact IT If

• Outlook continues asking for your password.
• Outlook on the Web also does not allow you to sign in.
• Email stops syncing after signing in.