Cisco Secure Client VPN Not Connecting

Applies To: Cisco Secure Client VPN

Symptoms

• VPN fails to connect.
• Connection attempt never completes.
• The VPN disconnects immediately after connecting.

Resolution

Step 1: Verify Internet Access

1. Open a web browser.
2. Visit a public website.
3. Confirm your internet connection is working.

Step 2: Restart Cisco Secure Client

1. Close Cisco Secure Client.
2. Reopen the application.
3. Try connecting again.

Step 3: Restart Your Computer

1. Save your work.
2. Restart your computer.
3. Attempt to reconnect.

Step 4: Verify Credentials

1. Confirm you are using your current company password.
2. Complete any MFA prompts when requested.

Contact IT If

• The VPN still does not connect.
• You receive an error message.
• The application closes unexpectedly.

Keywords: vpn not connecting, cisco secure client, remote access, vpn issue