Remote Desktop

Overview

If you cannot log in to your computer from the sign-in screen or receive an error stating it cannot find the domain, the issue is typically caused by missing VPN connectivity before login.

Symptoms

• Error message: Cannot find the domain.
• Unable to log in remotely using Remote Desktop.
• VPN option not used prior to login.

Cause

• The computer cannot reach the company domain without VPN connectivity.
• Incorrect username format during login.

Resolution

Step 1: Connect VPN Before Logon

• At the Windows sign-in screen, click the Network Sign-In / VPN icon.
• Enter your credentials and connect to VPN before logging in.

Step 2: Verify Domain Format

• When entering your username, use the correct domain format:

CORP\username

Additional Notes

• If the VPN option does not appear, confirm that the VPN client is installed and configured for pre-logon.
• For persistent issues, contact IT at helpdesk@calgiant.com or ext. 777 (831-786-7477).