Your Teams desk phone isn't working

Troubleshooting a Teams Phone That’s Offline

If your Microsoft Teams phone is not working after a software update, try these steps:

1. Restart the Phone

• Unplug the power cable (or disconnect from the network if using Power over Ethernet).
• Wait 30 seconds and plug it back in.
• Let it fully restart and check if it comes back online.

2. Check the Network Connection

• If your phone uses Wi-Fi, make sure it's connected. If not, try restarting your Wi-Fi router.
• If it's wired, ensure the cable is securely connected. Try a different cable if possible.

3. Reset the Phone to Factory Settings

If the phone is frozen or stuck, resetting it can help. The process depends on the brand:

• Yealink: Press and hold the OK button until prompted to reset.

After the reset, you will need to sign in to Teams again on the phone.

4. Ask Your IT Team for Help

If your phone is still offline, reach out to your IT department. Let them know:

• The phone is offline after an update.
• You tried restarting and resetting, but it didn’t work.
• The phone’s model and brand (found on the back or bottom of the device).

Your IT team can check for network issues or reinstall the software remotely.